Senior Business Systems Analyst

Senior Business Systems Analyst

Requirements

• 5+ years of experience as Business Systems Analyst/Business Analyst
• Self-motivated, independent, possess excellent analytical, communication and presentation skills
• Proven experience with Agile & Iterative Waterfall methodologies delivering large-scale complex projects
• Proven experience in requirements planning, analysis and documentation such as Use Cases and Scenarios, User Stories, Process Modeling, User Interface Design, Data Requirements, Acceptance and Evaluation Criteria Definition
• Strong communication skills, verbal and written, for both technical and business audiences
• Experience working with Jira and Confluence

Responsibilities

• Plan and execute detailed system requirements phases and identify, track, and resolve business systems issues
• Elicit and analyze business and system requirements, create/edit documentation such as current and future state business & systems processes, user stories, story maps, data catalogs, business rules, use cases, and user interface design
• Stakeholder management where candidate can coordinate among stakeholders, colleagues, and managers to encouraging adoption of best practices
• Provide support to our business, technical and third-party partners during the development and testing phases
• Contributes to successful project completion within budget and on time, by identifying risks and developing/recommending mitigation strategies
• Review test plans, scenarios, cases as needed
• Build and maintain a repository of reusable system documentation
• Identifying risks, dependencies, assumptions, and constraints
• Effectively communicate and build rapport with team members, stakeholders, and business unit partners through all project phases

Preferred Qualifications

• Understanding of API
• Experience in Contact Centre Advisor domain
• Hands-on data analysis experience using medium to complex level SQL on but not limited to Relational databases