Fan Ambassador

Must be at least 16 years of age.
Desire to initiate conversations with guests.
Customer service, friendly attitude, and good communication skills.
Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policies and procedures.
Availability on event dates, primarily evenings and weekends.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Be Loud!!
Use of voice amplification equipment (megaphone) will be required.
Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
As needed, Direct restroom and concession lines to shorten guest wait times.
Assist guests with needs such as finding their seats, seat relocation, and purchasing upsell.
Assist upper management in crew member incentive programs.
Monitor the crowd for behavior that needs to be addressed by venue management or law personnel.
Participate in the post-show cleaning of the venue.
Provide great customer service to all of our guests to ensure a memorable experience.
Perform all other duties as assigned or needed.
The position requires you to be able to work during all weather conditions since this is an outdoor venue.
Position requires constant walking or standing in one place for long periods of time.
Any operational tasks designated by the Operations Manager and General Manager.