Customer Success Manager – Strategic
| Company | Affinity |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $130000 – $182000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting.
- Experience managing complex accounts, renewals, and upsells/cross-sells.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communicator with experience presenting to small and large audiences.
- Proficient in organization, account prioritization, and time management.
- Proven experience executing the customer journey while maintaining excellent internal operational cadences.
- Ability to orchestrate cross-functional resources to ensure the success of your clients.
- Excited by the startup environment; wanting to contribute to fine-tuning the structure and process to scale the customer success team.
Responsibilities
- Own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts.
- Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
- Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
- Become a product expert: Develop best practices to share across clients, helping them best leverage Affinity’s full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
Preferred Qualifications
- Experience working at a SaaS company in the CRM, data services space or financial services clients.