Business Systems Analyst
| Company | Kemper |
|---|---|
| Location | Birmingham, AL, USA, Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5-7 years of business systems analyst experience required
- Expert knowledge of Property & Casualty Insurance
- Must be well organized, detail oriented, able to multi-task, and reliable
- Proficient with business analysis tasks including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis
- Strong testing and production support background is needed
- Advanced knowledge of system development lifecycle activities
- Release and change management experience
- Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage)
- Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience
- Current expertise using JIRA/Confluence
Responsibilities
- Perform systems analysis and development of business requirements for problems, projects and enhancements
- Research and develop functional design documents
- Responsible for requirements management with Kemper’s AMS partners
- Liaison with business for IT Run/Grow portfolio coordination
- Provide inputs for both application testing and user acceptance testing
- Provide analysis for production recovery efforts
- Conduct release management activities for Kemper Auto portfolio
- Achieve and maintain subject matter expertise across Kemper Auto’s strategic applications and services
- Lead complex change management activities, including: Training (e.g., training plans and materials, training sessions), Process improvements and efficiencies, Documentation support (e.g., operational procedures, troubleshooting guides), Production readiness activities (e.g., war room, deployment support and checkout, user support)
- Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve
- Comply with and support all corporate, department and security policies and procedures
- Support high level estimation and design during Ideation
- Coordinate production activities such as: Triage, troubleshooting, Data analysis, Product and compliance requests
Preferred Qualifications
- Non-standard Auto Insurance experience preferred
- ServiceNow and AWS knowledge is a plus