Sr. Director – MPF Servicing Portfolio Management

Sr. Director – MPF Servicing Portfolio Management

Requirements

• Bachelor’s degree in accounting, finance, business, economics, or related field, or equivalent work experience
• 10+ years of experience in financial services and residential mortgage servicing
• Extensive experience in mortgage servicing operations, including loan servicing, custody, default management, and loss mitigation
• Deep understanding of mortgage industry regulations and compliance requirements
• Proven leadership skills (3+ years) with a track record of managing large teams and achieving operational and strategic goals
• Strong analytical skills and business acumen to make informed, data driven decisions
• Excellent communication and interpersonal skills to effectively interact with customers, vendors, investors, and internal stakeholders
• Proficiency in mortgage servicing systems and technology platforms

Responsibilities

• Collaborate with cross functional partners to ensure that the vision, strategy, and guidelines directing MPF Program servicing is clear, compliant, well documented, and comprehensively reflects objectives for borrowers, servicers, and investors
• Drive engagement with customers and stakeholders to ensure processes and technology supporting cash remittance and data collection efforts are efficient and aligned with industry best practices
• Oversee the portfolio’s performance, with a focus on both servicer level performance assessments and overall default management
• Enhance and refine the MPF Program’s servicing strategy, with a focus on driving strong operations enabled by technology and an exceptional customer experience
• Partner with legal, risk, and compliance teams to ensure servicing strategies, processes, and external guidelines align with regulatory and compliance standards
• Collaborate with policy and other stakeholders on ownership of MPF Program servicing guides
• Own and actively manage key third-party relationships, including end investors and vendors responsible for master servicing, custody, appraisals or other valuation assessments, and other data or service needs
• Serve as the primary business point of contact responsible for third-party driven servicing reviews, audits, or information requests, including investor reviews and regulatory or audit driven engagements
• Maintain robust servicing retained and released options available to MPF Program sellers across all product offerings
• Partner with risk and counterparty stakeholders on review and approval of industry partners, particularly the use of non-FHLBank Member servicers as aggregators or purchasers of MPF Program Mortgage Servicing Rights (MSR) under certain scenarios
• Oversee the performance of the portfolio, maintaining strategies and procedures for addressing non-performing loans, REO, claims, and loss handling
• Ensure availability of solutions to address borrower, servicer, and investor financial performance objectives and to minimize risk of loss
• Partner with policy colleagues to drive default and loss mitigation strategies
• Continuously monitor industry developments and encourage creative solutioning to address current and potential future challenges
• Maintain strong framework to assess quality of third-party reports such as appraisals, environmental reports, and property condition assessments
• Promote a strong risk culture within the team
• Oversee the development and maintenance of a strong control and risk reporting framework and a robust inventory of policies and procedures
• Partner with training, learning, and development stakeholders to oversee Program-wide training and education efforts on servicing and portfolio performance management strategies and objectives
• Coordinate with business, operations, and IT stakeholders to ensure initiatives are properly planned, prioritized, and managed
• Manage all staffing duties for the MPF servicing, custody, and loan administration teams, including hiring/separations, performance management, staff development and day-to-day employee related issues
• Manage and allocate work across teams to promote efficiency and ensure the core responsibilities of each team are fulfilled

Preferred Qualifications

• Master’s degree a plus
• Experience with both the servicing and secondary investor side of the industry preferred