Customer Success Manager

2+ years of customer facing experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
Experience explaining how to reach key goals using software with end users
A track record for creative problem solving for customers and end users.
Experience in marketing or advising customers on marketing strategy.
Comfortable discussing account renewals, upgrades, and cancellations
Thrives in a collaborative environment
Excellent organizational and project management skills.
Excellent communication skills via phone, video conference and email.
Curious and eager to learn
Able to adapt in a quickly changing environment
Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
Track record managing customer relationships through Salesforce or similar CRMs

Be passionate about your customers’ success and establish yourself as the trusted advisor for 45+ customers
Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
Identify and recommend additional Klaviyo products to help increase revenue for your customers
Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
Work to set priorities and establish a plan for to resolve open issues in a timely manner
Provide customers with a combination of both strategic guidance and tactical support
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
Contribute feedback to Product on product improvements to enhance customer engagement.
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.