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Technology Support Analyst
| Company | Pillsbury |
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| Location | San Diego, CA, USA |
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| Salary | $75000 – $85000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Three to five years of experience in an IT support role, preferably within a law firm environment.
- A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required.
- An understanding of printers, remote access tools, and mobile devices are required.
- Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
- Ability to work independently, manage multiple priorities, and remain calm under pressure.
Responsibilities
- Provide technical support for hardware, software, and networking issues.
- Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
- Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
- Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
- Maintain accurate documentation for systems, procedures, and troubleshooting guides.
- Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
- Participate in IT projects, rollouts, and upgrades.
- Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
- Ensure data security policies and compliance standards are upheld.
Preferred Qualifications
- Working knowledge of legal applications, including document management systems.
- Familiarity with data privacy and compliance regulations.
- Experience supporting hybrid or remote work environments.
- IT certifications or coursework.
