Collections Representative

Collections Representative

Requirements

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word – Basic Level
• MS Excel – Intermediate Level
• MS PowerPoint – Basic Level
• Knowledge of laws that relate to foreclosure, repossession and fair debt.

Responsibilities

• Collects delinquent accounts by locating past due borrowers, distributing demand letters, contacting borrowers to establish payment procedures, utilizing effective human relation skills to obtain payments, notifying borrowers of their rights and amounts due, monitoring to ensure the borrower’s commitment to pay and obtaining payments while presenting a positive image of the Bank.
• Prepares and compiles documentation on all collection actions taken such as telephone conversations, alternative financial arrangements, letters mailed, conversations with borrowers and correspondence with loan officers by telephone or letter.
• Documents collection actions and prepares lists of past due loans to ensure adherence with due diligence accurately and timely.
• Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments, researching account transactions, completing Board or other reports, organizing and summarizing information and data and formatting letters and reports.
• Determines appropriate collection strategy by analyzing the borrower’s financial situation, reviewing the borrower’s loan application and other file information to determine appropriate collector strategy.
• Institutes legal action if instructed by preparing required paperwork, filing complaints with District Justice and referring automobile accounts to the Asset Recovery Officer while complying with policies, procedures and regulations to recover Bank assets.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Preferred Qualifications

No preferred qualifications provided.