Account Manager, Pooled
| Company | PDQ |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of SaaS/B2B sales experience
- Experience assisting with or leading with customer demonstrations and contract negotiations
- We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it’s your critical thinking and proactive communication that will drive success
Responsibilities
- Drive renewal strategy and execution across a shared customer book
- Identify usage trends and lead early interventions when risk is detected
- Recommend and coordinate cross-product expansions that solve customer pain points
- Capture voice-of-the-customer insights to influence product roadmap and strategy
- Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience
Preferred Qualifications
- Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
- Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
- Ability to demonstrate skilled discovery leading to uncovering customer opportunity
- Excellent pipeline hygiene and attention to detail
- Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
- Strong focus on goal attainment and consistently driving towards achieving and exceeding targets