Care Coordinator

1–2 years of experience in healthcare (dental experience strongly preferred)
Comfortable discussing procedures, timelines, and insurance coverage with patients
Confident in presenting treatment plans and securing case acceptance
Experience with Dentrix or similar dental software is a plus
Knowledge of insurance claims, benefits coordination, and billing practices
Highly organized, detail-oriented, and polished in presentation
A calm, clear communicator — both written and verbal
Team-oriented, adaptable, and thrives in a fast-paced environment
Self-starter with a strong sense of ownership and follow-through
Passion for delivering thoughtful, human-centered service

Be the warm and welcoming face of the studio from the moment a patient arrives
Own the full check-in and check-out process with professionalism and kindness
Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination
Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
Use sound judgment and Tend tools to resolve patient concerns in real time
Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
Keep patient information organized and updated, helping the team stay one step ahead
Coordinate referrals and follow-ups with other Tend studios or specialists
Maintain a tidy, safe, and compliant studio environment
Support studio goals by preparing for upcoming schedules and case completions
Respond to inquiries with accuracy and warmth — no matter how big or small the question
Contribute to a team culture that’s positive, respectful, and always patient-first