Strategist & Change Manager – Mid Level

5–8 years of experience in design strategy, change management, human-centered consulting, experience strategy, or service design
Strong skills in facilitation, qualitative and quantitative research, synthesis, and insight generation
Confident communicator who can adapt voice and visual tools to suit diverse clients and stakeholders with strong persuasive writing, verbal communication, and listening skills
Experience managing or leading workstreams and navigating ambiguity with structure and empathy
Ability to translate findings into client-specific strategies that address business goals

Lead teams and strategic workstreams on cross-functional projects—from discovery through delivery
Design and implement qualitative research programs including interviews, focus groups, ethnographic observation, and desktop research
Translate insights into frameworks such as personas, opportunity areas, service blueprints, and change roadmaps
Design and facilitate client workshops, co-design sessions, and stakeholder engagements
Develop and implement change management strategies that raise awareness through communications and create both ownership and capability that last beyond the program
As necessary, collaborate and partner with clients’ internal HR, Real Estate, Facilities and Corporate Communications
Create appropriate tools – communications, events, engagements, etc. – to address client needs and respecting resource availability
Develop compelling deliverables that blend storytelling, analysis, and design— presented visually and verbally
Collaborate with consultants, designers, analysts, and subject matter experts to ensure strategic alignment across disciplines
Contribute to project scoping, proposals, and internal knowledge-sharing

Design strategy experience or experience in a design-related field preferred
Proficiency in the following programs is preferred (Microsoft Office Suite – Word, Excel, PowerPoint; Miro; Microsoft Teams; Adobe Creative Suite – In Design, Illustrator, Photoshop)
Experience in working with public sector, civic, or cultural organizations is preferred.