Imaging Business Analyst

Imaging Business Analyst

Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years of Business Analyst experience.
• Experience in business analytics and process documentation.
• Knowledge of Mortgage industry business processes.
• Advanced Excel skills.
• Intermediate SQL skills.
• Familiarity with working in a data warehouse environment.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude. Strong client orientation.
• Strong Microsoft Office skills to include Excel, pivot tables, sorting, and conditional formatting.
• SQL skills to create simple to intermediate queries.

Responsibilities

• Provide analytical support for imaging and document retention software/systems (i.e., Carbon Copy, OnBase and H2O).
• Work successfully with business, PMO and IT to document and coordinate new process implementation.
• Develop ad hoc reporting on image reconciliation.
• Work with the reporting team to enhance standardized reporting for business on performance, SLAs, and quality results.
• Provide services for onboarding of images for client transfers including post document load analysis and missing document investigation.
• Provide services for uploading ad-hoc images for Servicing as needed.
• Provide services for exporting of images for Sales/Releases.
• Monitor and trouble shoot all vendor document interfaces with document repository systems.
• Provide document upload/export support to all Document Repository customers.
• Perform BAT testing for enhancements to processes owned.
• Create SQL queries.
• Other tasks as assigned by management and business need.
• Performs related duties as assigned by management.

Preferred Qualifications

No preferred qualifications provided.