Benefit Education Lead – Cigna Healthcare
| Company | Cigna Group |
|---|---|
| Location | Florida, USA, Georgia, USA, Tennessee, USA, Arkansas, USA, Kentucky, USA, Alabama, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree; in health education, health administration, marketing, business, or related field preferred
- Ability to obtain insurance license as directed if requested by management
- Excellent written and communication skills
- Strong organizational skills with the ability to prioritize and manage multiple tasks is required
- Ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
- Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com)
- Flexibility to adapt to changing workflows, in a fast paced, deadline driven environment
- Ability to work independently and as a member of a team
- Bilingual or multi-lingual a plus
Responsibilities
- Support the execution of key discipline within the Customer Event Operations organization, focusing on deployment of customer-facing events across all modalities
- Support designated vendors (contracted benefit educators), who support customer engagement activities/events
- Oversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of items
- Deliver cross-organizational collaboration regarding virtual or onsite customer educational events
- Engage in customer engagement reporting, project work and support to Cigna Healthcare sales and account management organization
- Focus on the achievement of assigned goals and support in achieving functional goals
- Inform direct managers and teams to address resource, capacity, workload balancing and operational needs
- Focus on short-term outputs and other work areas as assigned
- Able to self-manage assignments and execute applicable components to support customer events without direct supervision
- Provide segment-agnostic, customer event support to Cigna Healthcare
- Support benefit educators in a designated geographic area. Includes all aspects of benefit educator’s hiring, onboarding and coaching
- Responsible for end-to-end coordination of customer events including material development and ordering
- Resolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpoints
- Identify ways to streamline procedures between departments/segments
- Escalate non-routine issues, consulting with leadership as appropriate
- Engage in customer engagement/enrollment planning by providing insights to supervisor/leadership on market needs to promote efficiency
- Support designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deployment
- Maintain customer engagement activities within Salesforce and other applicable tools
- Fulfill local market report requests and analyze the local market customer engagement
- Follow established guidelines and procedures of benefit education events and other events as assigned
- Act as a liaison to the sales teams and client / producer as needed including coordination of materials for event support
- Contribute to projects to focus on efficiency and effectiveness of customer engagements processes, guidelines, and systems
Preferred Qualifications
- Bachelor’s degree; in health education, health administration, marketing, business, or related field preferred
- Bilingual or multi-lingual a plus