Advising Dedicated Lead
| Company | Gusto |
|---|---|
| Location | Chicago, IL, USA, Denver, CO, USA |
| Salary | $92245 – $119919 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of formal leadership experience in benefits operations, customer success or renewals, or a similar field
- Analytic and strategic thinker with the ability to translate data into insights and actions
- Navigate and manage change with clear communication, grace and agility for themselves and their team
- Strong operational skills, proactive approach to process improvement, and previous experience driving initiatives and best practices that improve customer experience
- Passionate about our customers and helping small business owners thrive
- Experience in hiring, training, and developing a high-performing team members
- Success working in a fast-paced, high-growth environment
Responsibilities
- Inspire your team to do the best work of their life on a daily basis
- Coach, motivate, and empower a high-performing team of benefits advocates to meet and exceed service level objectives by providing ongoing and consistent performance feedback
- Act as project manager for large-scale, cross-functional initiatives that scale our internal processes and drive better outcomes for our customers
- Lead through ambiguous moments and help your team manage change
- Constantly analyze, refine, and iterate on internal processes to improve the customer experience
- Help grow the team by recruiting and training new team members as needs arise
Preferred Qualifications
-
No preferred qualifications provided.