Order Management Specialist

Order Management Specialist

Requirements

• Associate degree in business or logistics is strongly preferred.
• At least 3 – 5 years of experience in an administrative or logistical support role are required.
• Knowledge of SAP/ Salesforce is recommended.
• Order Management and customer service skills
• Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended
• Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to multi-task
• Team Collaborator

Responsibilities

• Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions.
• Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency.
• Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Train and mentor new team members ensuring successful onboarding and education
• Obtains freight quotes through TMS Freight portal
• Attend weekly or bi-weekly Open Order Meetings for their respective segment. Reviews and manages open order report. Update orders and reports any new expected delivery dates for revenue forecast.
• Provide excellent customer service by researching incoming customer inquiries
• Sale force data entry- Create ship to accounts. Responsible for closing out Sales Force Opportunities for Sales.
• Responsible for Sales RMA returns and credit requests.
• Manage communication with Sales department, accounting, logistics and customer.
• Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system.
• Responsible for daily order allocation, monitoring inbound material, and on hand material availability.
• Responsible for testing in the test system for new implementations
• Responsible for warranty verifications and update data in response to inquiries from the Contact Center
• Collect, identify and mange resellers certificates for tax exemption.
• Other duties as may be required or assigned.

Preferred Qualifications

• Knowledge of SAP/ Salesforce is recommended.
• Knowledge of logistics and freight forwarders (FedEx, TMS etc.) recommended.
• German and/or Spanish language skills are a plus.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is strongly preferred.