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NCIS Servicenow Developer
| Company | General Dynamics |
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| Location | Quantico, VA, USA |
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| Salary | $158846 – $214910 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- ServiceNow Agile Development
- ServiceNow Configuration Management Database (CMDB)
- ServiceNow Release Management
- 8+ years of related experience
- Active Secret clearance
- 5+ years of ServiceNow development/implementation/administrative experience
- 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions in an enterprise environment
- Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database
- Full stack/back-end development experience
- ServiceNow Certified System Administrator/Certified Developer credentials
- Understanding of IT service management and common service level agreement measurements
- Strong organization and time management skills
- Excellent collaboration skills
- Excellent presentation and interpersonal skills
- CompTIA Security+ CE certification
- BS Degree or equivalent Computer Science or IT related degree
- US Citizenship required
Responsibilities
- Support the development and configuration of ServiceNow in various areas including Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs
- Identify, create, and execute test cases for ServiceNow and other software platforms
- Collaborate with team members to define, analyze, understand and document business and technical requirements
- Design and develop/configure workflows, forms, scripts and underlying logic using SCRUM/Agile methodologies
- Perform ServiceNow version upgrades, on-premises
- Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action
- Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality
- Create technical architecture, design and user guide documentation
- Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
- Author, review, and lead the creation of white papers and contract artifacts
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Maintain current ServiceNow/industry certifications, while obtaining additional certifications
- Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement
- Create estimations on effort required to produce ServiceNow functionality
Preferred Qualifications
- Experience with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML)
