Customer Support Specialist
| Company | Steadily |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $65000 – $65000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Direct experience working in a customer-facing role
- Excellent verbal and written communication skills
- Above average technical skills; learning to navigate new systems and tools is easy
- Problem solver who can figure out issues without explicit instructions
- Ability to thrive under pressure and manage a large workload
Responsibilities
- Respond to high volume of calls and emails from insureds, lenders, and independent agents
- Handle general servicing requests for active policies; e.g. billing inquiries, system navigation, requests for policy documents, and policy changes
- Process requests across multiple insurance carrier systems and maintain updated records in our agency management system (Salesforce)
- Manage clerical and administrative tasks related to policy servicing, as needed
Preferred Qualifications
- Property & Casualty (P&C) insurance license is not required to apply, but will be required within 90 days of your start date