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Client Partner – Customer Success
| Company | NimbleRx |
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| Location | Irvine, CA, USA |
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| Salary | $70000 – $70000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
- Proactive and confident partner guidance through new Nimble processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Excellent verbal and written communication skills
- Bachelor’s degree
Responsibilities
- Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
- Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems
- Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
- Actively impact pharmacy partner success by understanding pharmacists’ workflows, recurring issues, and product performance
- Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
- Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
- Serve as the technical escalation point for key clients when complex issues arise
- Guide clients on API usage, best practices, and troubleshooting common integration issues
- Post launch, liaise between the engineering team and clients to translate technical requirements
- Work closely with the product and engineering teams to stay updated on new features
- Use tools like dashboards, SQL to pull key metrics for customer success
Preferred Qualifications
- Pharmacy experience highly preferred, but not required
