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Manager of Client Partners – Customer Success
| Company | NimbleRx |
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| Location | San Carlos, CA, USA |
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| Salary | $145000 – $160000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years in Sales, Account Management, or Customer Success (with experience in B2B and/or B2B2C technology)
- 3+ years managing a Customer Success, Sales or hybrid team
- Experience working with enterprise level accounts, both as an individual contributor and in managing a team
- A high level of ownership and attention to new opportunities to grow our base of Nimble partnership pharmacies (both in pharmacy count or overall performance)
- Comfortable in fast-paced, ambiguous environments with a bias toward action
- Highly organized, detail-oriented, and able to drive documentation and operational rigor
Responsibilities
- Own the success of a strategic book of business managed by your team, ensuring retention, adoption, and expansion goals are consistently met
- Lead, coach, and develop a team of Client Partners managing Nimble’s enterprise and multi-location pharmacy accounts
- Build scalable workflows, playbooks, and success plans tailored to high-value accounts
- Monitor account performance and team execution; develop action plans to mitigate risk and accelerate value
- Act as a strategic partner and escalation point for complex accounts or critical initiatives
- Collaborate cross-functionally (Sales, Product, Implementation, Support) to remove friction and drive a seamless customer experience
Preferred Qualifications
No preferred qualifications provided.
