Community Disaster Program Manager

Community Disaster Program Manager

Requirements

• Bachelor’s degree required, or equivalent combination of education and related experience required.
• Minimum 3 years of related experience
• 1 year of lead or supervisory experience
• Valid Driver’s License
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Responsibilities

• Manage the implementation of disaster services programming in an assigned geographic area, or a regional functional activity.
• Lead, develop and support the Disaster program volunteer team responsible for local preparedness, response, and client care management as well as management of community and government relationships within assigned geography, or a specific regional function.
• Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the area and region.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in alignment with the Fundamental Principles and in compliance with standard operating procedures and other applicable Federal, State, and local regulations.
• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Implement either disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Monitor, collect and analyze business data to improve services to individuals and communities.
• Ensure compliance with data protection and privacy regulations while managing sensitive disaster-related information.
• Work with regional disaster program management to create and improve plans for successfully meeting disaster cycle services programmatic vision.
• Provide feedback to support the continuous improvement process.
• Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Lead and empower a diverse team of volunteers.
• Collaborate with Disaster Workforce engagement team.
• Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Serve as Facilitative Leader.
• Plan and coordinate community listening activities alongside disaster program management, chapter leadership, community volunteer leaders, and all other business lines to guarantee the Red Cross is the most trusted disaster services provider.
• Engage and include diverse stakeholders reflective of all dimensions of diversity in the community across the disaster cycle, including disaster relief operations.
• Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Cultivate transparent communication and collaboration between lines of business to meet shared goals and objectives, including timely and effective service delivery and community presence.
• Develop and implement plans to meet assigned regional targets in collaboration with disaster program management.
• Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Prospect and partner with organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Initiate and coordinate disaster relief operations in assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.
• Serve during times of disaster as a leader for the region, upon completion of training requirements.
• Deploy and participate in operations outside of home region.

Preferred Qualifications

No preferred qualifications provided.