VP – TTPO Claims

VP – TTPO Claims

Requirements

• At least 15 years claims handling and leadership experience, preferably including oversight over multiple products and geographies, in depth knowledge of the insurance industry, its practices and operations; technical expertise in the Property line of business.
• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen; ability to exercise professional judgment and assume responsibility for decisions which have an impact on business goals.
• Self-directed with ability to motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.
• Skilled leader of change; versatile, client focused, results oriented.
• Demonstrated expert claims experience, business savvy, analytical and quantitative skills.
• Strong problem solving and conflict resolution skills; creativity in resolving unique and challenging business problems.
• Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
• Strong written and verbal communication, influencing capability and an ability to build credibility quickly.
• Ability to drive and achieve results, with ability to manage multiple projects and initiatives;
• Strong computer skills including Microsoft Office Suite and other business related software systems.

Responsibilities

• Providing oversight of complex, high severity claims across Property , focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical trainings.
• Maintain all necessary State licensing.
• Assist claims professionals and managers with coverage determinations, drafting of coverage correspondence and litigation management.
• Monitoring of, and escalation/referral for guidance, direction and authority on, matters involving high severity and/or complex coverage issues and matters involving high profile insureds or events or of significant impact.
• Active involvement in highest severity or high profile Property claims.
• Work closely with underwriting related to closeout file review requests.
• Claims trend and legal development identification, analysis and reporting.
• Providing oversight and management of systemic and quasi-systemic claim issues related to Property Claims; generating periodic reports and updates regarding exposures to senior claims, actuarial and underwriting management.
• Communication of, education and training regarding existing or developing coverage issues to ensure accuracy and consistency of position/approach.
• Identifying and supporting the development of strong technical performers.
• Developing a collaborative and proactive approach with Property claim managers that ensures ‘more eyes on the file’ for select transactions, severe losses and on certain complex claims.
• Supporting ongoing technical claims improvement projects through initiatives to foster an environment of continuous improvement.
• Building and maintaining strong and effective relationships with key internal and external business partners to ensure that service delivery meets appropriate standards and expectations.
• Review, coordination and direction of watchlist and pipeline management in Global Tracker.
• Assistance in, preparation for, and where appropriate, participation in internal LOB reviews (underwriting profitability reviews, DVRs); support for, and where appropriate, participation in, operations-focused actions and reviews.
• Policy language and significant endorsement language review and comment in relevant business lines.
• Driving a culture that promotes collaboration, diversity and inclusion.

Preferred Qualifications

• Demonstrated ability to educate and communicate, to lead by example as well as through direction, and to motivate a driven, bright, diverse team, while serving as an exceptionally effective change agent.