VIP Market Lead

Bachelor’s degree required; advanced degree preferred.
5 years in business development, strategy, operations, or general management.
Previous experience in crypto, fintech, or technology-driven sectors is highly desirable.
Ability to work flexibly across time zones and market conditions.
Willingness to travel to lead on-the-ground efforts and build local relationships.

Develop and lead the firm’s VIP program strategy, aligning it with broader business goals.
Analyze customer segments, operational gaps, and growth opportunities to significantly impact P&L performance.
Partner closely with the VP of Product to align on strategy, roadmap, and resource allocation.
Leverage deep local knowledge and user empathy to inform product positioning, market fit, messaging, and feature prioritization.
Advocate for VIP-focused initiatives across the organization, ensuring cross-functional alignment and prioritization.
Design and refine operational processes to drive measurable outcomes in segment-specific P&L growth.
Own and deepen relationships with VIP clients, ensuring excellence at every touchpoint—from onboarding to trading inquiries.
Represent the firm externally through thought leadership, including speaking at industry events and hosting weekly crypto meetups.
Proactively identify and engage potential VIP clients to improve retention and drive seamless program conversion.
Discover and execute new acquisition channels tailored to high-value clients.
Collaborate with marketing to ensure effective execution of campaigns targeted at VIPs.
Establish and monitor key performance indicators to track program success and drive continuous improvement.
Identify risks, surface market-specific insights, and escalate high-impact opportunities to executive leadership.
Stay agile and responsive to rapidly shifting market conditions and competitive dynamics.

Previous experience in crypto, fintech, or technology-driven sectors is highly desirable.