Service Center Associate

Service Center Associate

Requirements

• High school diploma or GED required.
• One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Excellent oral and written communication
• PC literate, including Microsoft Office products
• Good customer service skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Preferred Qualifications

• One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.