Coordinator – Sports Experiences
| Company | On Location |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in hospitality or a related field, or equivalent experience
- Minimum of 2+ years in the sports, travel and/or hospitality industry
Responsibilities
- Guest service support and issue resolution via phone and email
- Foster relationships with guests, hotels, transportation, other vendors, and services
- Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems
- Support Sports Experiences team with preparation of event materials throughout the planning and execution of events
- Support event logistics such as guest check-in, ID, badges, and other items for distribution
- Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)
- Work in conjunction with and communicate closely with other departments as it relates to major events: Marketing – assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information
- Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services
- Compile and maintain event summary information such as tracking historic sales and hotel reporting
- Support Accounting with billing, reconciliation, and collection process for event services
- Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
- Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls
- Other duties assigned by team or Sports Experiences leadership
Preferred Qualifications
- Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
- Continually striving for self-development and discovering better means of accomplishing both personal and professional goals
- Collegiate sports and/or event operations
- Travel & Hospitality