Testing Center Technician

Testing Center Technician

Requirements

• Skills in test score interpretation and one-to-one communication with students and community members.
• Skill in use and trouble-shooting for current testing software.
• Ability to stay calm when dealing with anxious testers.
• Ability to be efficient and focused in a fast-paced multi-faceted testing environment.
• Ability to manage multiple reception proctoring and clerical responsibilities seamlessly.
• Ability to provide quality customer service.
• Ability to work in a remote environment setting.
• High School Graduation or GED.
• Minimum of One (1) year administrative/clerical experience, customer service, or related experience.
• Must be eligible to be certified to complete proctor credentials as needed.

Responsibilities

• Greets and checks in, either electronically or hand-written, all Testing Center users.
• Maintains all SFCC and various testing company security policies and regulations.
• Administers tests as needed with minimal supervision.
• Becomes and maintains certification to proctor specified tests.
• Maintains records for all testing completed.
• Assists with supervision and training of student employees.
• Assists with maintenance of all testing software.
• Assists with testing scheduling.
• Additional duties as assigned.

Preferred Qualifications

• Associates Degree in any field
• Experience with current testing software, such as PearsonVue and Praxis.
• Experience with direct student interaction in a post-secondary setting.
• Bilingual (Spanish/English).
• Two years and six months administrative/clerical experience, customer service, or related experience.