Service Technician I

Service Technician I

Requirements

• High School diploma or GED
• Experience using construction tools
• Experience applying basic mechanical concepts and mechanical aptitude
• Experience utilizing personal computers (PCs) in a Windows environment
• Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position

Responsibilities

• Perform work assignments on customer’s premises
• Interact with customers in a professional, respectful and courteous manner to promote good customer relations
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information
• Utilize tools such as maps and GPS to locate work assignments
• Drive a company vehicle
• Identify, obtain and deliver materials needed for work assignments
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion
• Read meters
• Install and program encoder receiver transmitters (ERTs)
• Hang door tags
• Work tenant changes, including soft close
• Turn off and/or remove meter due to non-payment from customer (DNP)
• Identify unauthorized use of gas and remove meter as required
• Install residential and small commercial meters (up to Group III)
• Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics
• Act as a first responder on emergency orders
• Repair cut service lines consisting of 3/4” and 5/8” plastic pipe
• Complete 3rd party damage investigations to include proper documentation
• Investigation of carbon monoxide, gas leak complaints; grade leaks
• Check for odorant using sniff test
• Investigate high bill complaints
• Provide and perform non-jurisdictional services
• Perform disconnect and reconnects of appliances
• Install, troubleshoot and repair appliances and piping
• Perform Home Warranty repairs
• Perform and complete estimates
• Other duties as assigned

Preferred Qualifications

• Safety awareness and leadership
• Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation
• Experience working independently to serve customers in a related environment
• Two years technical school education or the equivalent job-related knowledge
• Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license
• Working knowledge of gas appliances
• Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment
• 2-3 years or natural gas industry experience