Account Lead
| Company | Jones Lang LaSalle (JLL) |
|---|---|
| Location | Austin, TX, USA, San Carlos, CA, USA, Chicago, IL, USA, Broomfield, CO, USA, Burlington, MA, USA |
| Salary | $200000 – $250000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
- Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
- Extensive experience hiring, training, and retaining large teams of talent in a client service environment (preferably outsourced)
- Has proactively managed a large and complex regional budget
- Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
Responsibilities
- Develop and implement long-term strategic plans for the account, aligning with both client objectives and organizational goals
- Serve as the primary point of contact for senior client stakeholders, fostering strong relationships and ensuring client satisfaction
- Identify and pursue opportunities for account growth and expansion of services
- Lead regular strategic reviews with the client, presenting performance metrics, innovations, and continuous improvement initiatives
- Drive a culture of performance excellence and operational efficiency across all operational verticals
- Establish, monitor, and report on key performance indicators (KPIs) for the account, with a focus on operational effectiveness and cost optimization
- Implement and oversee quality assurance programs to maintain high standards of service delivery while maximizing resource utilization
- Lead continuous improvement initiatives to enhance operational efficiency and effectiveness, resulting in tangible cost savings and performance improvements
- Develop and implement strategies to meet or exceed contractual savings commitments, balancing cost reduction with service quality
- Ensure strategic and tactical alignment across operational verticals, including: a. Transaction Management b. Projects (PDS – Project Development Services) c. Engineering d. Property Management e. Finance
- Foster collaboration and communication between verticals to deliver integrated solutions
- Resolve conflicts and address challenges that arise between different operational areas
- Oversee the financial performance of the account, including budgeting, forecasting, and profit/loss management
- Identify and implement cost-saving opportunities across all operational verticals to improve profitability and meet contractual savings targets
- Develop and execute strategies to realize and track savings, ensuring transparency and accurate reporting to both internal stakeholders and the client
- Collaborate with finance teams to create robust savings tracking mechanisms and validate achieved savings against commitments
- Ensure accurate and timely financial reporting to both internal stakeholders and the client, including progress on savings initiatives
- Develop and implement risk management strategies for the account
- Ensure compliance with all relevant regulations, standards, and contractual obligations
- Oversee the development and maintenance of business continuity and disaster recovery plans
- Drive the adoption of new technologies and innovative solutions to enhance service delivery, operational efficiency, and cost-effectiveness
- Stay informed about industry trends and best practices, incorporating them into account strategies to improve operational performance and achieve savings targets
- Evaluate and implement automation and process optimization tools to reduce costs and improve service delivery
- Lead, mentor, and develop a high-performing team of professionals across all verticals
- Foster a positive and inclusive work environment that promotes employee engagement and retention
- Conduct regular performance reviews and provide ongoing feedback to team members
- Identify and develop talent for succession planning purposes
- Manage relationships with internal stakeholders, including senior leadership, support functions, and other account teams
- Collaborate with global and regional teams to leverage best practices and ensure consistency in service delivery
- Promote a culture of safety across all operations
- Oversee the implementation of health and safety policies and procedures
- Drive sustainability initiatives in line with client goals and corporate objectives
- Oversee the preparation and delivery of comprehensive reports on account performance, including operational, financial, and client satisfaction metrics
- Utilize data analytics to identify trends, opportunities, and areas for improvement in operational efficiency and cost savings
- Develop and maintain dashboards that clearly communicate progress towards operational efficiency goals and contractual savings commitments
Preferred Qualifications
- MBA or post-graduate studies preferred