Capacity Planning & Strategy Analyst

Capacity Planning & Strategy Analyst

Requirements

• Bachelor’s degree, or equivalent work experience
• 10 or more years of related experience

Responsibilities

• Responsible for capacity planning & strategy plans for assigned business units
• Ongoing tasks would be to improve and maintain the workflow and operating efficiency of assigned business line(s)
• Makes recommendations around staffing strategies and/or to standardize procedures and processes
• At times, will provide ad hoc analyses for business case development, and internal consulting for all levels of management
• Monthly capacity reviews with the business lines are conducted, along with ad hoc presentation decks in cases of capacity impacted projects or initiatives
• Ensures all documentation and requests comply with established policies and procedures
• Oversees compliance related tasks for capacity team and provide requisition support for assigned Business Lines

Preferred Qualifications

• Advanced knowledge of forecasting, WFM practices, capacity planning
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Comprehensive understanding of capacity/workforce planning methodologies, mechanics, procedures and metrics
• Ability to develop capacity plans, adhoc reports and analysis related to impacts to staffing strategy
• Strong analytical and forecasting skills
• Strong financial/banking background
• Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision
• Ability to work as a team leader, and to work with and present to varying levels of leadership
• Excellent verbal and written presentation and communication skills
• Excellent computer skills, especially Microsoft Office applications