Service Manager
| Company | Groundworks |
|---|---|
| Location | Greater Toronto Area, ON, Canada |
| Salary | $65000 – $65000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
- Excellent technical, oral and written communication skills
- Must be fluent in English
Responsibilities
- Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
- Demonstrate extensive working knowledge of industry standards, product details, and company services offered
- Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
- Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
- Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
- Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
- Assist with or perform various administrative tasks to support the smooth operation of the service department
- Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
- All other duties as assigned
Preferred Qualifications
- Bachelor’s degree preferred, but not required