Clinical Specialist

Clinical Specialist

Requirements

• Will be required to maintain advanced clinical knowledge of endodontic disease states, procedures, technology, and the business landscape
• Ability to build rapport, establish trust and assist clinician and their staff to change
• Strong computer/technical skills (e.g Microsoft Office Suite and Salesforce.com)

Responsibilities

• Serves as primary resource for technical/clinical support in the areas of technical training, procedure coverage, troubleshooting and in-service education for company products
• Work hands on with the customer for the first 10 cases per the Onboarding Playbook
• Demonstrate initiative and sees oneself as an extension of the Practice
• Attend clinical procedures in the operatories of accounts as needed to assure customer and patient success with Endodontics products after customer completes the Onboarding Playbook
• Support sales funnel with execution of the program as needed with capital sales rep
• Calling directly on dentists, staff and affiliated stakeholders using training and in-servicing sessions to improve procedure knowledge, and to help identify appropriate patients
• Attends clinical procedures in the operatories of accounts to assure customer and patient success with Endodontics products
• Educates customers and affiliated stakeholders on the merits and proper clinical usage of company products by delivering presentations and demonstrations using a wide variety of formats and platforms (e.g., typodont models, slides, manuals) to keep all customers abreast of the latest product, therapy and technology developments and current items of interest in the industry
• Stays abreast of relevant clinical and library research and participates in case reviews, procedure observation and clinical discussions with dentists, office staff and affiliated stakeholders
• Stays compliant with completion of all critical training workbooks
• Develops relationships with dental office personnel (e.g. through casual conversations, meetings, participation in conferences) to make new contacts within dental offices and to identify key decision makers to facilitate future sales
• Respond to client inquiries concerning systems operation and diagnose system hardware, software and operator problems
• Drive and support customer referral events and practice marketing needs (i.e. Lunch and Learns, Open Houses, Referral events, Practice Marketing)
• Drive and support Professional Education activities for existing customers and event support when needed
• Respond to client inquiries concerning product or procedure complaints
• Able to install any newly sold system
• Records/gathers HIPAA-compliant quantified data on specific system and procedure related protocols required by marketing, R&D and/or clinical/regulatory
• Participate in various meetings, both by telephone and in person. This would include team or departmental conference calls, training, and team meetings
• Administrative tasks to include timely reporting and data entry
• Maintain a professional image
• Foster collaboration between the company and customers
• Maintain compliance with Quality System procedures and company policies
• Maintain disciplined record on account activity
• Perform related duties as assigned by supervisor

Preferred Qualifications

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience including 3 years of sales experience in a patient care environment preferred
• Typically a Bachelor’s Degree or global equivalent in related discipline. Master’s degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.