Threat Strategy Manager

Threat Strategy Manager

Requirements

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• Managed security or consultancy experience is required
• Knowledge of data communication concepts and technologies, specifically email and networking
• Working knowledge of Windows, Active Directory, and Microsoft Exchange
• The successful candidate will have relevant experience with Proofpoint products and understand threat protection
• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
• Background in security, especially around threat actor tactics, techniques, and procedures

Responsibilities

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer’s environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Uses independent judgment within broad parameters
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Preferred Qualifications

• Ability to effectively work in a team environment as well as independently
• Must be proactive and have outstanding verbal and written communication skills
• Proactive, self-starter driven by setting and achieving goals