Exception Processor

Exception Processor

Requirements

• High School diploma or GED required.
• Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.
• Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.
• Intermediate to advanced computer skills to include MS Word and MS Excel.
• Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Able to demonstrate a high level of attention to detail while being accurate and organized.
• Able to type 35 WPM accurately.
• Familiar with most general office machines to include computers, Voice over Internet Protocol (VoIP) phone systems, and basic computer troubleshooting.
• Able to multi-task and be adaptable to change.
• Able to meet department expectations, handle repetitive work, and work overtime as required.
• Able to sit/stand for long periods of time while entering data, making phone calls, or performing other sedentary duties.
• Able to remain self-disciplined to stay on task in a work from home environment.

Responsibilities

• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Maintain positive work environment by acting and communicating in a professional manner so as to get along with agents, clients, co-workers, and management.
• Process and track incoming documentation according to the department and Financial Institutions policies and data sheets.
• Reviews documentation by comparing data entered with source documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.
• Resolve Escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates/payments to loan files.
• Reviews Insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.
• Researches, verifies, and updates the status of the insurance information through research and exploration to ensure the submitted documents are matched to the correct loan/file/line.
• Disburses Insurance premiums according to department policies and procedures through SWBC’s system of record.
• Determines if a document(s) can be used to update the loan or comment to loan history.
• Adjusts insurance lines based on data found pertinent to insurance type or found on reports, documents, or notes in system of record.
• Updates pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence of department policies and procedures.
• Performs data processing/customer service functions in support of SWBC Mortgage Exceptions system(s) of record.
• Performs all other duties as assigned.

Preferred Qualifications

• Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.