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Customer Onboarding Specialist
| Company | Captions |
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| Location | New York, NY, USA |
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| Salary | $80000 – $130000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years in education, training, or customer education roles, with a clear passion for teaching and breaking down complex concepts.
- Proven experience designing and leading cohort-based learning programs that deliver measurable, transformational learning outcomes.
- Experience delivering virtual training to large groups of customers on a recurring basis (weekly or ongoing cadence).
- Natural communicator who thrives in front of a live audience and is confident on camera.
- Exceptional ability to simplify technical or complex tools into clear, approachable lessons that resonate with diverse learners.
- Proficient with video editing tools such as Descript, CapCut, Premiere, Final Cut, or similar; familiarity with Captions is a strong plus.
- Deep understanding of how creators, editors, and marketers work, especially in short-form video.
- Highly organized, self-directed, and able to manage multiple projects from ideation through execution with minimal oversight.
Responsibilities
- Own and expand Captions Academy as the centralized hub for customer learning across Captions and Mirage Studio, designing structured learning paths that serve customers at every stage.
- Design and lead hands-on, cohort-based training programs that foster deep product mastery, community, and peer-to-peer learning.
- Produce short-form video tutorials, product walkthroughs, and guided learning paths tailored to creators, editors, agencies, and businesses.
- Host live onboarding sessions, webinars, partner events, and training workshops that bring product workflows to life and drive real-time product mastery.
- Partner with the Customer Support team to maintain and update Help Center articles, tutorials, and in-app guidance to support scalable self-serve learning.
- Create educational content that inspires trial registrations, drives conversions to paid accounts, and keeps paying customers engaged through ongoing feature education.
- Collaborate with Sales, Marketing, Product, and Support to identify customer challenges and inform high-impact training content that accelerates adoption.
- Develop internal training materials to onboard and upskill internal teams through product changes and new feature launches.
Preferred Qualifications
No preferred qualifications provided.
