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Solution Consultant
| Company | Levelpath |
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| Location | San Francisco, CA, USA |
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| Salary | $120000 – $170000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Empathy, patience, and a sense of urgency when supporting customers
- 4-6 years of experience in a customer-facing/customer-management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel – when the time comes to visit your customers!
Responsibilities
- Build deep, lasting relationships with our existing and future customers
- Advise and support the implementation of Levelpath to our customers
- Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
- Develop best practice guides and product documentation to share with customers
- Identify champions and build relationships with key business stakeholders within accounts
- Drive new solution offerings to our customers by working directly with the sales team
- Bring new products to market by collaborating closely with the product & engineering team
- Represent the voice of your customers in product asks
- Drive and support customer health via adoption metrics
- Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.
Preferred Qualifications
No preferred qualifications provided.
