Manager-1St Impression/Clinic – Allied Health
| Company | Premier Health |
|---|---|
| Location | Dayton, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3 – 5 years of job related experience, to include 1 – 2 years of supervisory experience
- Familiarity with telephone systems
- Extensive experience in customer service
- Excellent written and communication skills
- Ability to ensure fairness and concern for persons of all socio-economic levels, races, religions, cultures, and sexual orientations
- Excellent conflict resolution skills
- Computer skills, including comfort with Microsoft Office and other commonly used applications
- Experience with managing and maintaining budgets (FTEs, expenses, etc.)
- Ability to function independently
Responsibilities
- Oversee the overall functioning of the hospital’s Information Desk and Telephone Office staff
- Guide teams to provide excellent customer service
- Train, schedule, and evaluate First Impressions employees
- Work collaboratively with other hospital departments
- Manage the daily operation of the Orthopedic and Hand Clinic
- Capitalize on new business opportunities through marketing efforts and strategic planning
- Ensure the delivery of efficient and effective care through effective human resources management
- Interviewing and hiring activities, as well as scheduling/staffing and daily assignments
- Ongoing feedback and performance coaching of staff
- Organize regular staff meetings to provide education, updates, and staff motivation
- Develop and maintain a safety plan for the department
- Continuously assess and make suggestions for improvement in the quality of services provided
- Address internal and external customer issues
Preferred Qualifications
- Prior experience in a healthcare environment preferred