Customer Success Manager
| Company | Happyrobot Inc |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4-5 years of experience in Customer Success or similar roles in SaaS companies.
- Experience managing B2B customer portfolios and working with retention and growth metrics.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to analyze data and derive actionable insights.
- Customer-oriented mindset with a consultative approach.
- Familiarity with CRM tools (Salesforce, HubSpot, Gainsight, etc.) and data analytics platforms.
- Founder Mindset – You’re here for a reason and ready to take risks for something unknown.
Responsibilities
- Serve as the primary point of contact for key customers, ensuring a seamless experience and effective product adoption.
- Guide new customers through the implementation process, helping them achieve their goals with our software.
- Maintain proactive and continuous communication to understand customer needs, resolve issues, and foster loyalty.
- Analyze usage metrics and provide recommendations to enhance customer experience and value.
- Monitor success indicators, prevent churn, and lead contract renewal strategies.
- Identify upsell and cross-sell opportunities aligned with customer needs.
- Work closely with Sales, Support, and Product teams to improve customer experience and contribute to continuous improvement.
- Gather and share customer insights to influence product development and innovation.
Preferred Qualifications
-
No preferred qualifications provided.