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Customer Portal Administrator
| Company | C&S Wholesale Grocers |
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| Location | Brattleboro, VT, USA |
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| Salary | $59140 – $76990 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Understanding of relational databases and data integration tools
- Knowledge of SQL & Apex programming languages is preferred
- JavaScript, XML and HTML
- Excellent communication and analytical skills
- Close attention to detail
- Ability to work independently and as part of a team on multiple projects
- Customer-focused
- Bachelor’s degree in Computer Science, Business Administration, or related discipline with an Information Technology focus preferred
- 2+ years Web Portal Admin experience
- Experience working in a Customer Service environment
Responsibilities
- Drive projects through to completion working directly with IT and internal and external customers
- Manages and participates in testing for portal updates or customization of objects, fields, record types, new customer development, functionality changes and CX/UI upgrades
- Works with Leadership, across all applicable internal functional areas, and external customers to create and manage complex workflow rules, data validation, and triggers
- Supports new customer onboarding, including set up, documentation, and training
- Train new and existing users on how to use customer portal applications
- Assist IT Developers and Project Managers with all improvement initiatives
- Develop documentation of existing and future portal functionality
- Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing
- Keep informed of new features and functionality and provide recommendations for process improvements
- Log and track identified system problems through to resolution
- Create and maintain documentation on processes, policies, application configuration and related materials for users as database applications are developed
- Develop and create customized reports and dashboards
- Provide daily administration and support for customer portal applications, including but not limited to managing multiple user setup, profiles and roles
- Provide application users with technical support
- Actively manage Admin case queue to meet KPIs
Preferred Qualifications
- Salesforce Administrator (ADM201) or Advanced Administrator (ADM211) preferred
- Experience: 2-5 years of Web Portal Administrative experience
