Success Architect – Own
| Company | Salesforce |
|---|---|
| Location | Seattle, WA, USA, Indianapolis, IN, USA, Chicago, IL, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $133400 – $199700 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Proficiency with both declarative and programmatic product features in Salesforce.
- Proficiency with use of the Salesforce APIs.
- Experience in dealing with large, complex, distributed systems-scale business.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
- Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.
- Attain a Trusted Advisor status with both key business and technical decision-makers.
- Identify key industry business process areas for the opportunity to use the Salesforce platform.
- Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.
- In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Provide proactive communications in the event of a service degradation or disruption.
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
- Provide timely account or issue executive level summary status reports both internally and to the customer.
- Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.
Preferred Qualifications
- Multiple Salesforce certifications preferred.
- Second language is a benefit.