Knowledge Management Specialist
| Company | Meta |
|---|---|
| Location | Seattle, WA, USA, Austin, TX, USA, Menlo Park, CA, USA |
| Salary | $122000 – $177000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in a directly related field, or equivalent practical experience
- Bachelor’s degree in English, Communications or similar field
- 4+ years of experience in project or program management experience in operations, customer service/vendor management, or learning & development
- Proven track record of successfully managing content projects and/or knowledge management projects from concept to launch
- Interpersonal and communication skills with experience with working knowledge of content management systems (CMS) and user editing tools
- Experience learning new concepts, workflows, processes, and products, translating them into digestible content
- Experience working collaboratively across a wide variety of functions to drive effective outcomes
- Experience working on a team with ambiguity and evolving responsibilities while executing with autonomy
- Proficiency in project management, but formal certification not required
- On your resume, please include a link or examples of your work that show experience developing: knowledge flow processes, technical documentation samples or templates, writing samples, etc.
Responsibilities
- Monitor and report on status and progress of team activities within the program and raise awareness of roadblocks for Knowledge Management Lead to resolve
- Participate in workshops, meetings and trainings to promote, align on, maintain and improve knowledge management
- Action tactical activities related to the program based on guidance from Knowledge Management Lead (e.g. updating health score readouts, completing Tasks related to program maintenance)
- Support change management activities around tooling initiatives ensuring smooth adoption of new tools, processes, and systems
- Triage new work intake from stakeholders to ensure alignment with knowledge management activities and program goals
- Develop and manage project plans and timelines for content projects across highly cross-functional teams
- Define project scope, goals and deliverables in collaboration with Content Services teammates and relevant stakeholders
- Coordinate content reviews and approvals with stakeholders
- Identify and mitigate project risks, and develop contingency plans as needed
- Coordinate and lead project meetings, including kick-offs, status updates and retrospectives
- Prioritize work for the Content Services’ Technical Writing team to ensure alignment with Knowledge Management Program and business priorities
- Provide regular updates to Content Services team leads to manage coordination with other work in progress and escalate issues to cross functional stakeholders as needed
Preferred Qualifications
- Certification in knowledge management
- Experience as a technical writer, copy writer or editor, and the experience to quickly assess the writing skills of others
- Experience with recruiting, talent acquisition, benefits, compensation and related HR topics
- Vendor management experience or experience working with external vendors
- Experience with business process management, workflow and life-cycle management
- Experience working with international partners across different time zones and cultures
- Experience in a fast-paced, Big Tech environment