Team Lead – Account Follow-up Services

Team Lead – Account Follow-up Services

Requirements

• Preferably familiar with MEDHOST (HMS)
• Knowledgeable in hospital billing and revenue cycle terminology
• Ability to interpret payment and refund reasons
• Proficient in arithmetic computations
• Strong written and verbal communication skills
• Detail-oriented, organized, and capable of multitasking
• Ability to build and maintain strong relationships
• Flexible with a positive attitude and professionalism under pressure
• High school diploma or equivalent required
• Over 3 years of experience in insurance follow-up or similar roles, with at least 3 years in a hospital patient accounts department
• Ability to work independently and follow department standards
• Proficient in Microsoft Office applications
• Emotionally mature and effective under stress
• Customer service oriented
• Willingness to travel to customer sites and MEDHOST campus

Responsibilities

• Guide the Account Follow-up team, ensuring adherence to MEDHOST policies and procedures
• Assist team members with daily tasks, address questions, approve adjustments, and assign worklists
• Identify trends in payment delays or denials and develop strategies to meet goals
• Ensure timely follow-up services, monitor productivity, maintain quality standards, and provide feedback
• Prepare agendas and lead customer project status meetings
• Develop and refine workflows and documentation for the team
• Work with leadership and team members to boost productivity and achieve improvements
• Lead training activities based on department needs
• Act as a backup for Revenue Cycle Manager(s) when needed
• Stay updated on payer trends and collaborate with other leaders to enhance operations
• Monitor work queues daily to ensure performance goals are met
• Manage timekeeping records and PTO requests to maintain adequate staffing
• Maintain strict confidentiality of employee and patient records
• Conduct staff meetings and assist with interviewing applicants
• Ensure the effectiveness of the MEDHOST Quality Management System and meet regulatory requirements
• Attend role-based education courses annually
• Perform additional tasks as assigned
• Accurately input and approve worked time by departmental deadlines
• Maintain department documentation and records of customer and team interactions
• Provide training and documentation to assist team members and customers
• Stay knowledgeable about MEDHOST core products and insurance payers
• Attend team and departmental meetings
• Respond promptly to emails, TEAMS messages, and phone communications
• Ensure compliance with HIPAA Privacy and Security requirements
• Evaluate team skills and recommend improvements

Preferred Qualifications

• Preferably familiar with MEDHOST (HMS)