Sr. Product Manager – Employee Benefits

Sr. Product Manager – Employee Benefits

Requirements

• Bachelor’s Degree or equivalent experience
• 6-8+ Years focused on Employee Benefits
• Experience in Operations and Client Management a plus
• Demonstrated success bringing new products or services to market
• Solid business acumen to understand business problems and devise technical solutions
• Proven experience driving priorities, managing trade-offs, and solving complex problems
• Expertise working with cross functional teams including sales, user experience designers, and engineering teams in an Agile framework
• Strongly recommended from peers at all levels of organization

Responsibilities

• Frequently interact with customers and user and customer experience teams to understand customer pain points, interpret market research and competitive analysis to create ideas for the product roadmap.
• Execute on the product vision and strategy. Define the priority of features and functionality based on customer/market need and value. Clearly articulate the customer value and business value to the product team so they understand the intent behind the new product or feature release using problem statements.
• Evaluates that roadmap every quarter to identify shifts that need to happen based on current customer needs and criticality of features based on value and effort.
• Understands KPIs that need to be met for the feature. Define the definition of success, how it should be measured and what must be achieved to be successful. Provide measurable data to support recommended strategy.
• Participate in variety of listening post discussions to ensure the voice of the customer is well reflected within the product vision.
• Be an ambassador for the product team and for the company.
• Provide clear definition for expected outcomes which enables all contributing teams to perform their roles and deliver a successful product.
• Define clear milestones for what teams must deliver and help create plans for when it could be delivered.
• Help clear barriers and obstacles for the development team through clear communication with key stakeholders and provide clarity to the engineering teams through well defined requirements and acceptance criteria.
• Demo the pre-release version of the product with internal stakeholders, conduct training sessions and ensure product documentation is available prior to the release. Ensure post release validations and send release notes to internal stakeholders.
• Ensure product adoption with customers and identify next wave of features that improve the product.
• Working with other Product Managers and Product Owners throughout the company to create a community of practice.
• Additional responsibilities as required.

Preferred Qualifications

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.