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Assistant Relationship Manager
| Company | Capital One |
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| Location | Phoenix, AZ, USA |
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| Salary | $61600 – $70300 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School Diploma, GED or Equivalent certification
Responsibilities
- Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs.
- Act as a support and administrative coordinator between Capital One and our dealership customer.
- Manage and resolve outstanding dealer sales items, such as: dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items.
- Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging.
- Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.
- Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures.
- Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
- Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.
Preferred Qualifications
- Associate’s Degree
- 2+ years of Sales or Customer Service Experience
