Client Specialist – Employee Benefits
| Company | HUB |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 4-year degree from an accredited University.
- Minimum of 2 years of experience in a professional environment
- Strong time management and organizational skills.
- Work well in a team environment and independently.
- Ability to act resourcefully and in an innovative way to solve problems and complete tasks.
- Professional presence and the ability to communicate with people at all levels.
- Strong interpersonal, excellent communication skills in both verbal and written.
- High energy, positive and winning attitude, determination to succeed.
- Strong IT skills with deep knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet-based applications.
Responsibilities
- Provide extraordinary customer service for HUB clients: provide day-to-day client support for your assigned block of clients, including troubleshooting issues and problem solving; Ensure client information for your block of clients is always accurate and up to date.
- Develop and deliver employee education and communication materials including live and virtual presentations; Facilitate presentations for Open Enrollment and New Hire Orientations as needed. (Regional travel may be required.)
- Act as liaison between client and vendor partners to resolve problems and troubleshoot client issues with invoices, claims and delivery of service.
- Collaborate with HUB Benefit Consultants to understand and address specific questions and insurance plan renewals for HUB clients.
- Work with our Data Analytics team to understand data trends and address specific questions and needs of our clients.
- Understand compliance requirements related to benefits, and how these requirements affect HUB clients.
- Assist in the preparation of sales-related materials including bids and proposals.
- Coordinate annual processes across functions that relate to wellness planning, annual health care planning, and plan renewals for clients.
- Learn the Employee Benefits business from the inside out, by collaborating with colleagues and internal mentors, taking part in education meetings & carrier updates, and attending client outreach/appreciation events.
Preferred Qualifications
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No preferred qualifications provided.