Technical Account Manager
| Company | Vantage Data Centers |
|---|---|
| Location | Pointe-Claire, QC, Canada, Montréal, QC, Canada, Quebec City, QC, Canada, Longueuil, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
- 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
- Prior experience supporting an ITIL based Service Management program.
- Experience with contracts management and RFPs.
- Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
- Excellent verbal and written communication skills.
- Excellent bilingualism (French/English)
Responsibilities
- Act as the main liaison for enterprise customers, addressing their technical and operational needs.
- Provide proactive support and maintain strong relationships to ensure client retention and satisfaction.
- Manage the client requests submitted through the client portal and ensure proper ticket handling.
- Collaborate with internal teams such as engineering, operations, and finance to deliver solutions aligned with client expectations.
- Manage and oversee enterprise accounts, ensuring their needs are met and contractual obligations are fulfilled.
- Develop and implement strategies to maximize revenue from enterprise accounts.
- Work closely with members of the Enterprise Sales team. Attend meetings and ensure that key points are effectively communicated to the rest of the team.
- Handle additional duties as assigned by Management.
Preferred Qualifications
- Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.