Service Processor

Service Processor

Requirements

• 2+ years of Customer Service experience to include call centers, customer care centers or help desks.
• Experience working in a CRM system or other customer tracking software.

Responsibilities

• Engage, listen, and resolve customer issues; ensure a highly personalized customer experience
• Triage service-related issues related to installed Window Nation products
• Swiftly and thoroughly research customer inquiries
• Ensure that scheduling stakeholders can accurately and efficiently schedule service requests
• Demonstrate sound understanding of our products throughout interactions with customers, vendor-partners, etc.
• Order service parts; work with external vendors to ensure product, parts, and service are delivered with a sense of urgency
• Keep customers updated; regularly update customer accounts in the CRM
• Meet individual quantitative performance metrics

Preferred Qualifications

• Ability to handle difficult conversations with a high level of empathy
• Customer-centric mindset
• Ability to provide thorough notes/updates in a CRM
• Experience in Dynamics 365
• Proficiency in Microsoft Office
• Excellent interpersonal and communication skills
• Experience working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently