Sales Desk Manager
| Company | Lithia Motors |
|---|---|
| Location | Pontiac, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently
- Mathematics – ability to use mathematics to solve problems.
- Basic computer skills
Responsibilities
- Sales Process Management
- Ensure vehicles sales goals are attained by holding Sales Representatives accountable to Lithia sales process and customer experience.
- Manage daily activity of the sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
- Ensure salespeople are engaging directly with the customer. When there isn’t enough sales coverage, engages directly with customer themselves.
- Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
- Sales Staff Recruiting, Training and Development
- Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Ensure all customers greeted promptly in a professionally and friendly manner.
- Address and resolve customer concerns promptly and professionally.
- Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
- Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
- Track ad sourcing by communicating with customers to identify what brought them to the store.
Preferred Qualifications
-
No preferred qualifications provided.