Senior Process Engineer

Senior Process Engineer

Requirements

• 5+ years of relevant experience in process engineering.
• Critical thinking and problem-solving skills.
• Effective communicator with the keen ability to create presentations for audiences at all levels of the hierarchy.
• Well-versed in a range of problem-solving approaches and capable of optimizing techniques to yield the best results.
• Experience with process engineering, compliance, change management, governance processes, Risk and Control, and building capabilities aligned with business outcomes.
• Proven ability to work cross-functionally, handle ambiguity, meet deadlines in a fast-paced environment, solve problems, and demonstrate resilience.
• Broad understanding of business practices with strong business planning, organization, prioritization, and analytical skills.
• Proficiency with MS Office Suite.

Responsibilities

• Owns work assigned or specific workstream within the team, leveraging expertise to inspire a sense of shared purpose within the team.
• Create and monitor work plans that include the preparation, maintenance, and submission of clear and concise activity/progress reports. Manage essential documentation (e.g., plans, roadmaps, process maps, and metrics, etc.).
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. Diagnose, plan, mitigate, remediate, or escalate risks before they become issues.
• Applies a proactive approach in routinely tracking the assigned work’s progress against the defined goals.
• Communicates to all concerned parties the milestones, status updates, as well as any existing or potential customer escalation issues.
• Liaise between business and functional stakeholders, providing guidance and feedback.
• Supervise the day-to-day work of resources without direct management.
• Analyze processes and build workflows to understand value chain, input/output, to improve and/or automate business performance.
• Utilize business process reengineering techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations.
• Monitor key performance indicators, determine gaps in performance metrics, and recommend change management techniques for quality improvements.
• Identify, document, and understand impacts, dependencies, and key stakeholders.
• Provide thought leadership and innovative solutions to evolve Citi’s USPB Process Excellence (PE) team.
• Assess and mitigate risks in business decisions, prioritizing the firm’s reputation and safeguarding Citigroup, its clients, and assets.
• Ensure compliance with laws, rules, regulations, and policies, applying ethical judgment and escalating control issues with transparency.

Preferred Qualifications

• The ability to create executive-level communications that presents complex information clearly, concisely, and persuasively both internally and externally is highly desirable.