Patient and Family Relations Liaison

Patient and Family Relations Liaison

Requirements

• 1+ years of Healthcare Experience
• 1+ years of Social Services Experience
• Bachelors degree in Healthcare, Human Relations, or Social Services
• Society for Healthcare Advocacy (SHCA) Domains of Practice Certificate – Accredited University or accredited training professionals
• Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Responsibilities

• Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. Maintain accurate and complete documentation of complaints and resolutions.
• Develops and monitors performance indicators for processes related to patient complaints and/or satisfaction as evidenced by observation, documentation, and/or feedback.
• Assesses the patient and family’s social needs and works with social worker/case manager as needed to make referrals to appropriate community agencies or social services (i.e. grief support groups, public housing, tribal council offices, meals, and Cornerstone Rescue Mission).
• Coordinates activities related to patient and guest relations and improvement of customer satisfaction.
• Daily rounding on new admissions and waiting rooms to monitor patient/family needs and provide patient relations assistance as needed.
• Participates in performance improvement and quality control activities.
• All other duties as assigned.

Preferred Qualifications

• 1+ years of Healthcare Experience
• 1+ years of Social Services Experience
• Bachelors degree in Healthcare, Human Relations, or Social Services
• Society for Healthcare Advocacy (SHCA) Domains of Practice Certificate – Accredited University or accredited training professionals