Senior Salesforce Administrator
| Company | Docebo |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Typically 4+ years of hands-on Salesforce administration experience, specifically with Sales Cloud
- Experience supporting Salesforce CPQ
- Knowledge of Salesforce Billing is a plus
- Deep understanding of Salesforce architecture, workflows, and integrations
- Proficiency in SOQL for debugging and data issue resolution
- Hands-on experience with Salesforce declarative tools, such as Lightning Flows
- Ability to write clear, concise users stories and process changes/instructions
- Familiarity with installing and configuring managed packages from Salesforce Partners
- Proven ability to manage multiple customization projects from design to deployment
- Strong interpersonal and communication skills to work with cross-functional teams
- Experience in Quote-to-Cash processes from both a systems and business perspective
- Background in SaaS, with experience supporting sales and finance teams
- Self-motivated and capable of working independently or collaboratively to meet deadlines
Responsibilities
- Design and develop scalable Salesforce solutions, leveraging declarative tools such as Fields, Objects, Page Layouts, Flows, Workflows, Validation Rules, and Permission Sets
- Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
- Support data integrity and issue resolution by identifying root causes and implementing prompt fixes
- Provide end-user support through ticket resolution, training, and documentation
- Perform data import/export tasks within Salesforce, ensuring accuracy and compliance
- Administer Salesforce CPQ updates, including price books, product configurations, discount schedules, approval rules, and customer-facing templates
- Develop a deep understanding of Docebo’s business processes and their interaction with Salesforce-related applications
- Collaborate with project teams to gather business and functional requirements, defining and prioritizing needs
- Translate business needs into system requirements via user stories and acceptance criteria
- Document requirements for system configuration, testing, and deployment
- Recommend and implement best practices to optimize Salesforce performance
- Utilize tools such as Confluence and Jira to manage project tasks and communication
Preferred Qualifications
- Knowledge of Salesforce Billing is a plus