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Intake Referral Specialist
| Company | Advocate Health Care |
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| Location | Elmhurst, IL, USA |
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| Salary | $22.5 – $33.75 |
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| Type | Part-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School Diploma or General Education Degree (GED)
- 5 years medical billing or collections, medical claims processing experience, insurance verification or home care customer service
- Demonstrated knowledge of medical terminology and DX coding
- 1-3 years Knowledge of HME/RT equipment
- Understanding of third party payors, including Medicare, Medicaid and private insurance companies
- Some medical data entry experience
Responsibilities
- Takes and receives referrals and inquiries for HME and Respiratory services in accordance with established policies and admission criteria
- Insures the timely and efficient transmission of referrals to appropriate operational areas that will have a direct impact on customer satisfaction, increased cash and revenue, and reduced bad debt write off
- Provide quality customer service for all customers, including patients, physicians, referral sources and coworkers within Advocate Health Care, Advocate at Home and external customers
- Be proficient in the use of the computerized resources and data entry programs involving proper processing and qualifying of patients with clients with HME/RT needs
- Identify, investigate and verify sources of reimbursement and make recommendations based on the information obtained
- Provide pricing information to explain the financial responsibility to patients
- Participate in performance improvement and patient satisfaction initiatives
Preferred Qualifications
No preferred qualifications provided.
